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Android application

• How do I download the application?
To download MobileGlobe, open the Google Play Store (or Android Market) on your Android device and search for "MobileGlobe". The application is free.

For detailed instructions, check our Android download guide.
• How do I call with MobileGlobe?
The MobileGlobe App will recognize when you are dialing an international number on your Android’s native phone dialer or address book and turn it automatically into a MobileGlobe call for you.

For detailed instructions, check our Android call guide.
• How do I top up my account?
You can top up your account directly in the MobileGlobe application. Just open the menu and select "Reload". Also, you can do it online from your account.
• How can I chek rates?
You can check rates for every destination online on our rates page.
• How much will I be charged for international SMS?
International SMS cost 0.12 € per SMS.
• What version of Android OS is compatible with MobileGlobe?
MobileGlobe is compatible with Android 2.1 and above.
• I am having a busy tone when I use MobileGlobe. What should I do?
Check that your caller ID is displayed when you call. If your number is private, MobileGlobe cannot work properly. Then, just check you dialed your number in the international format.
iPhone application

• How do I download the application?
To download MobileGlobe, open the App Store on your iPhone and search for "MobileGlobe". The application is free.

For detailed instructions, check our iPhone download guide.
• How do I call with MobileGlobe?
Open the MobileGlobe application. When you place calls with the application, it will recognize when you are dialing an international number and turn it automatically into a MobileGlobe call for you.

For detailed instructions, check our iPhone call guide.
• How do I top up my account?
Yo can do it online from your account.
• How can I chek rates?
You can check rates for every destination online on our rates page.
• How much will I be charged for international SMS?
International SMS cost 0.12 € per SMS.
• What version of iOS is compatible with MobileGlobe?
MobileGlobe is compatible with iOS 3.0 and above.
• Can I call from my iPod or iPad?
No, the application only works on an iPhone.
• I am having a busy tone when I use MobileGlobe. What should I do?
Check that your caller ID is displayed when you call. If your number is private, MobileGlobe cannot work properly. Then, just check you dialed your number in the international format.
BlackBerry application

• How do I download the application?
To download MobileGlobe, open the App World application on your BlackBerry device and search for "MobileGlobe". The application is free. You can also download it from your account.

For detailed instructions, check our BlackBerry download guide.
• How do I call with MobileGlobe?
The MobileGlobe App will recognize when you are dialing an international number on your BlackBerry native phone dialer or address book and turn it automatically into a MobileGlobe call for you.

For detailed instructions, check our BlackBerry call guide
• How do I top up my account?
You can top up your account directly in the MobileGlobe application. Just go in the menu and select "Top up". Also, you can do it online from your account.
• How can I chek rates?
You can check rates for every destination online on our rates page.
• How much will I be charged for international SMS?
International SMS cost 0.12 € per SMS.
• What version of BlackBerry OS is compatible with MobileGlobe?
MobileGlobe is compatible with BlackBerry 4.2.1 and above.
• I am having a busy tone when I use MobileGlobe. What should I do?
Check that your caller ID is displayed when you call. If your number is private, MobileGlobe cannot work properly. Then, just check you dialed your number in the international format.
• My international calls don’t go through MobileGlobe. What should I do?
Check if you gave permissions to the MobileGlobe application. Go to the "Application management" menu in the options of your BlackBerry and give all permissions to the MobileGlobe application. Depending on your device, the "Application management" menu is in "Options" then "Advanced options" or in "Options" then "Devices". Then, enable all permissions.
Other phones

• How does MobileGlobe Direct work?
You can use MobileGlobe Direct with any phone. You just have to call the MobileGlobe platform number in your country, then dial the number you want to call in international format followed by #.

For detailed instructions, check our MobileGlobe Direct page.
• How does MobileGlobe Callback work?
MobileGlobe Callback allows you to spare the price of the local call during your international calls via MobileGlobe. You don’t pay anything to your regular mobile provider because it’s MobileGlobe who calls you back!
Just send a SMS to +447786201986, inside the SMS put only the number you want to call in international format and MobileGlobe calls you back.

For detailed instructions, check our MobileGlobe Callback page.
• How can I chek rates ?
You can check rates for every destination online on our rates page.
Billing

• How will I be charged ?
MobileGlobe charges per minute and per SMS. There is no subscription cost and no call set-up cost. Your calls will be directly deducted from your MobileGlobe account credit. You can check at anytime, in real time, the cost of your calls online on your account.
• Do I use my carrier minutes when I use MobileGlobe ?
MobileGlobe will place a local call to establish the call. This type of call is usually unlimited or free. This is because we use local numbers and not the internet to establish the call that the quality of the calls is so perfect. If you do not want to use your local minutes, you can use our callback service.
• How much will I pay when I am roaming abroad ?
When you are travelling abroad, you will be charged for the rates described at the rates page by MobileGlobe. Your carrier will additionally charge you for the cost of an incoming call abroad. Basically, you will save around 30%. If you use a local number instead of your usual number when you are abroad, you will save up to 95%.
• Will the person I am calling be charged when I call with MobileGlobe ?
No, there is no additional cost for the person you are calling.
• Can I have a receipt for my payments ?
You can receive an invoice for each top up you made from the "Top up" section in your account.